Bajaee's Privacy Policy

Bajaee ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We believe protecting every user's privacy is our core responsibility. This Privacy Policy ("Policy") explains what types of information we collect, how that information is used, and the steps we take to keep your data secure.

By using the Bajaee website or mobile app, you are considered to have accepted this Privacy Policy. This policy governs our Terms & ConditionsRead alongside.

Bajaee collects user information in several ways. The information gathered is categorized as follows:

We also automatically collect the following technical information:

• Device type, operating system, and browser information.
• IP address and approximate geographic location.
• Platform Activity Logs – login timestamps and game play history.
• Payment transaction details (full card numbers are never stored).
• Browsing behavior collected through cookies and tracking technologies.

Bajaee uses your data only for specific, legitimate purposes. The main reasons we process your information under this Privacy Policy are:

• Account Management: To streamline registration, login, and profile updates.
• Payment Processing: To verify deposits, withdrawals, and transactions.
• Security Assurance: To prevent fraud and unauthorized access.
• Customer Support: To resolve your issues and provide support.
• Personalized Experience: To recommend games and bonuses tailored to your preferences.
• Legal Obligations: To comply with KYC and AML regulations.
• Notifications & Updates: To keep you informed about promotions, bonuses, and important updates.

Bajaee never sells your personal data. However, in limited circumstances, information may be shared with trusted third parties:

• Payment Providers: Mobile banking services such as Mobile Pay, Nagad, and Rocket – used solely to process transactions.
• Technology Partner: Server hosting and cybersecurity providers – all operating in compliance with our Privacy Policy.
• Legal Authorities: Upon valid request from relevant legal authorities in Bangladesh.
• Fraud Prevention: To assist in detecting money laundering or fraud.

In all cases, only the minimum necessary data is shared, and third parties are prohibited from sharing it further.

Bajaee uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps analyze page load times and diagnose technical issues.
• Functionality Cookies: Remembers your language preferences and settings.
• Analytics Cookies: Helps identify which sections of the site are used most.

You can disable optional cookies through your browser settings. However, some features may not function properly as a result.

Bajaee employs industry-leading security measures to protect your privacy. Our technical and organizational safeguards include:

• 256-bit SSL/TLS encryption on all data transmissions.
• Passwords are stored using bcrypt hashing – no password is ever stored or readable in plain text.
• Two-factor authentication (2FA) available.
• Regular security audits and penetration testing.
• Restricted Access Policy – only authorized personnel can view the information they need.
• Suspicious login detection with automated alerts.

As a Bajaee user, you have the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that certain uses of your data be restricted.
• Right to Data Portability: You may request your data in a portable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of the rights above, email us at support@bajaee.net or contact our Help Center via live chat. We will do our best to respond within 30 business days.

Bajaee retains your data only for as long as necessary. Retention periods vary by data type:

• Personal information is retained for as long as your account remains active.
• After account closure, certain data may be retained for legal purposes for up to 5 years.
• Transaction records are retained for up to 7 years in accordance with financial regulations.
• Support chat history is retained for up to 2 years.
• Marketing preference data is deleted after opt-out.

Bajaee's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

Bajaee may update this Privacy Policy from time to time. For any significant changes, we will:

• Will display a notification on the platform.
• We will notify you via your registered email.
• Will update the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes takes effect means you accept the updated policy.

If you have any questions about this Privacy Policy or would like to make a request regarding your data, please get in touch with us:

• Email: support@bajaee.net
• Live Chat: Available 24/7
• Help Center: /help-center

Our data privacy team typically responds within 3 business days.